Refund & Return Policy
Last updated: 21 Oct 2025
30-Day Return Window
If you are not fully satisfied, you may return most new, unused items within 30 days of delivery for a refund or exchange.
Conditions for Returns
- Items must be unused, undamaged, and in original packaging with all tags.
- Proof of purchase (order number or receipt) is required.
- Hygiene-sensitive, customized, final-sale or gift-card items are not returnable unless defective.
How to Start a Return
- Email info@morgenlicht.shop with your order number and reason.
- We will provide return instructions and, where applicable, a return label.
- Pack items securely. Include all accessories/manuals.
Return Shipping Costs
- Customer is responsible for return shipping unless the item is defective, incorrect, or we otherwise state free returns.
- Please use a tracked service; you are responsible until we receive the parcel.
Refunds
- After inspection, approved refunds are issued to the original payment method.
- Processing time: typically 5–10 business days after we receive the return (bank times may vary).
- Original shipping fees are non-refundable unless required by law or due to our error.
Exchanges
For faster service, place a new order for the desired item and return the original for a refund.
Damaged or Defective Items
Report defects within 14 days of delivery with photos. We will repair, replace, or refund according to your legal rights.
Return Address
morgenlicht – Returns
Hildstraße 17, Nalbach, Saarland, 66809, Germany
Contact
Questions? info@morgenlicht.shop · +49 164 2184431